Cancel or change an order
The short version
- Email info@living.fit right away with your order number and the change you need.
- We'll do our best to change orders that haven't shipped.
- Custom-cut flooring that has already been produced carries a 25% restocking fee if cancelled.
How to ask
Email info@living.fit or start a live chat with your order number and exactly what to cancel or change (item, size, color or address).
Good to know
- Once an order has shipped, it can't be cancelled. Use the returns process instead.
- Changes to a future Autoship delivery don't change an order that's already been created. See manage or cancel Autoship.
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Email us
MondayโFriday, 9amโ5pm Central. Include your order number.