My item arrived damaged or defective
The short version
- Inspect your order when it arrives.
- Email photos of the damage, the box and the shipping label to info@living.fit.
- Defective or damaged items are replaced or refunded at no cost to you, return shipping included.
- For large orders such as dumbbell sets, report shipping damage within 7 days of delivery.
What to send us
- Your order number
- A photo of each damaged item
- A photo of the box, including the shipping label
Email these to info@living.fit. We'll replace the item or refund it, whichever you prefer.
Freight deliveries
For pallet deliveries (most flooring orders), check the shipment before you sign. Write any visible damage on the delivery receipt, then email us photos.
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Monday–Friday, 9am–5pm Central. Include your order number.