Flooring Rolls Warranty

All rubber flooring products are warranted to be free from manufacturing defects in both material and workmanship. In the event a defect is identified, the customer must notify the supplier—either through the installer, distributor, or directly. If the issue is confirmed within three years under normal, non-abusive use, the seller may choose to repair, replace, or provide a credit not exceeding the original purchase price of the affected product.

This warranty does not cover issues arising from improper installation, expected wear and tear based on usage, inadequate maintenance, or general misuse. Exclusions include, but are not limited to:

  • Burns, cuts, tears, scratches, or scuffs

  • Damage from heavy rolling loads

  • Use of unsuitable cleaning products

  • Minor shade variations or color changes due to sunlight exposure

  • Discrepancies between product samples or images and delivered goods

Additionally, the following are not covered by this warranty:

  1. Exact color, shade, or pattern matching

  2. Verbal or written promises made by sales representatives not reflected in official documentation

  3. Any damage resulting from incorrect installation or cleaning methods

  4. Wear caused by furniture lacking proper floor protection. Use of high-quality protective pads or chair mats is strongly recommended, especially for chairs with wheels or casters

  5. Labor costs associated with installing original or replacement materials

  6. Flooring products sold as "Remnants," "Seconds," "Off Goods," or other non-standard (non-first quality) materials are sold as-is with no express or implied warranties, including but not limited to any warranties of merchantability or fitness for a specific purpose.

  7. Issues resulting from moisture, hydrostatic pressure, or alkali presence in the subfloor.

  8. Any problems arising from installation, maintenance, or usage that does not follow the product’s official specifications, guidelines, or instructions.

  9. Material installed despite visible or obvious defects at the time of installation.

  10. Damage caused by high heels, spike heels, or similar concentrated pressure points.

  11. Discoloration or surface damage due to rubber mats, rubber-backed mats, or exposure to car tires.

  12. Use of adhesives not officially recommended for the product may void the warranty.

  13. Fading or discoloration due to intense or prolonged exposure to direct sunlight or ultraviolet rays, including through glass windows.

  14. Failure to install or maintain the product in accordance with the manufacturer’s instructions.

  15. Damage from pallet jacks, forklifts, tow motors, or similar heavy equipment.

  16. Installation in environments exposed to animal fats, vegetable oils, grease, or petroleum-based substances, such as commercial kitchens or automotive repair shops.

  17. Premature wear and deterioration from spikes and skate blade exposure.

  18. Differences in color between products and photography.

  19. Embossing / density deviations between product and samples, photography.