Orders & Shipping
Tracking, split shipments, freight delivery, damaged or wrong items.
- Where is my order?Track your order and read what each shipping status means.
- Only part of my order arrivedLarge or multi-item orders often ship in more than one package.
- My item arrived damaged or defectiveHow to report damage so we can replace or refund it at no cost to you.
- I received the wrong itemWe'll make it right at no cost to you.
- What to expect with a freight deliveryHeavy orders such as gym flooring ship by freight truck. Here's how delivery day works.
- Cancel or change an orderContact us as soon as possible. Orders already in production or shipped may not be changeable.
- Tax-exempt ordersSchools, nonprofits and other exempt organizations can order tax-free.
- When will an item be back in stock?Restock timing varies by product and option.
Can't find your answer?
Email us
Monday–Friday, 9am–5pm Central. Include your order number so we can answer in one reply.