Start a return or check a refund
The short version
- Request a return within 30 days of delivery. Items must be unused, in the original packaging, with proof of purchase.
- Wait for approval. We email a prepaid return label and instructions.
- Defective, damaged or wrong items: return shipping is on us. Other returns have return shipping deducted from the refund.
- Approved refunds go to your original payment method within 10 business days.
How to start a return
- Sign in to your account and open the order.
- If no return option shows, email info@living.fit with your order number, the item and quantity, the reason, and whether it's unused and in its original packaging.
- Wait for our approval email with your label and steps.
- Pack the item in its original packaging and ship it.
Returning gym flooring?
Flooring has its own policy. See returning gym flooring.
Already sent it back?
Reply to your support email with the return tracking number. Your original order's tracking doesn't show your return.
Can't be returned
- Sale or clearance items
- Gift cards
- Used items that aren't defective
Full details: Returns policy.
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Monday–Friday, 9am–5pm Central. Include your order number.