Returning gym flooring
The short version
- Defective flooring gets a full refund.
- Change of mind or wrong size: return within 30 days of delivery. Custom-cut rolls, tiles and mats are refunded minus a 25% restocking fee.
- We cover return shipping on your first flooring return.
- Get an RMA number from us before shipping anything back.
How to return flooring
- Email info@living.fit or start a live chat to request an RMA (return authorization) number and the return address.
- Flooring must be in its original packaging and in as-new, resellable condition. Installed flooring can't be returned.
- Write the RMA number on the return shipping labels.
Refund timing
Refunds are usually issued 3–7 business days after the warehouse receives your flooring in resellable condition.
Not returnable unless defective
- Installed or removed flooring
- Clearance, overstock or discontinued items
- Kits, underlayment and sundries such as adhesives
- Color or thickness differences, unless thickness is off by more than 1 mm or the color is substantially different
Full details: Flooring return policy.
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