Thank you for taking the time to share your feedback. We really appreciate it, and I want to clarify what happened with your address change so you know exactly where things went wrong.
When you reached out, our team let you know that we would do our best to update the address. Because this item ships directly from one of our third-party partners, we are not able to edit the order ourselves once it enters their system. In this case, the vendor shipped the package very quickly, which meant the address could not be updated in time even though we tried to intervene before it went out.
We understand how frustrating this is, and we are reviewing how we communicate these situations so expectations are clearer moving forward. We are also exploring better ways to allow address updates when possible, although this can vary based on the vendor.
If there is anything else we can do to help with this order, please let us know. We want to make it right.
UPDATE November 30, 2025. We have implemented an easy way for customers to edit their address for up to two hours after an order is placed. This can be done from the post purchase email you receive, the Order Confirmation page or when you login to your Order History: https://account.living.fit/orders
