We’re sorry to hear about your experience and understand why this was frustrating.

Order confirmations are sent automatically immediately after an order is placed, and we have not received reports of this issue from other customers. We recommend checking your spam or promotions folder, and also confirming that there wasn't a typo in the email address entered at checkout, as either of these can prevent the confirmation from being received.

Regarding the lack of response, yesterday was a federal holiday in observance of Independence Day, so our team was out of the office. We apologize for the delay and appreciate your patience. Please rest assured that taking care of our customers is our highest priority, as reflected in the thousands of 5-star reviews we've earned. Our team will be following up with you shortly to address your concerns and ensure everything is resolved.

Thank you for bringing this to our attention, and we appreciate the opportunity to make this right.

UPDATE: We have reached out a few times after the holiday. We have not heard back from you and the order shows it was delivered within a couple days of ordering. If there is anything else you need from us, please feel free to respond to our emails.

Thank you Vanessa! We appreciate the kind words

Love seeing the setup! Glad they're doing their job and that everything arrived quickly. Thanks for the review!

We appreciate it Brian! That means a lot to our team. We're always here to help

We appreciate it Mike!

Thanks for your review of our store!

Thanks for your purchase and for sharing! Tag us on social media as @living.fit, we love to reshare!

UPDATE November 30, 2025. We have implemented an easy way for customers to edit their address for up to two hours after an order is placed. This can be done from the post purchase email you receive, the Order Confirmation page or when you login to your Order History: https://account.living.fit/orders

ORIGINAL REPLY
Thank you for taking the time to share your feedback. We really appreciate it, and I want to clarify what happened with your address change so you know exactly where things went wrong.

When you reached out, our team let you know that we would do our best to update the address. Because this item ships directly from one of our third-party partners, we are not able to edit the order ourselves once it enters their system. In this case, the vendor shipped the package very quickly, which meant the address could not be updated in time even though we tried to intervene before it went out.

We understand how frustrating this is, and we are reviewing how we communicate these situations so expectations are clearer moving forward. We are also exploring better ways to allow address updates when possible, although this can vary based on the vendor.

If there is anything else we can do to help with this order, please let us know. We want to make it right.

We appreciate you Wesley!