Question 1

How long will it take to receive my order?

Accepted Answer

Timing depends on the exact product and option you choose. Before ordering, check the estimate on the product page for your selected option. For an existing order, use the original estimate saved for your order or shown in your post-purchase update; today’s product-page dates do not reset that estimate. “Ships” or “dispatches” means leaving the warehouse; an arrival estimate includes delivery timing. Items in the same order may ship separately, so match each tracking number and estimate to the correct item. If your original window has passed, the dates conflict, or no estimate is available, contact info@living.fit with your order number and affected item so our team can check. If you already shared these details, you do not need to repeat them.

Question 2

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.A shipping label or “Fulfilled” status alone does not confirm delivery. Check the carrier’s dated events for pickup, movement and delivery. Orders with multiple items may have separate parcels, so match each tracking number to the item you are checking.If tracking has no pickup scan, shows an exception, or says Delivered but you have not received the parcel, contact info@living.fit with your order number and affected item. We will review the carrier and supplier information; do not assume a new delivery date from an unchanged tracking page.For step-by-step tracking help, including a delivery exception or a package shown as delivered to a location you do not recognize, see Where is my order?. Include the tracking number and exact carrier status when contacting us, and share only details you have not already provided.

Question 3

Do you ship internationally?

Accepted Answer

We do not currently ship internationally.

Question 4

Do you offer free shipping?

Accepted Answer

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

Question 5

What is your return policy?

Accepted Answer

Return eligibility and instructions depend on the item. Please review our Returns policy. Rubber tiles, rolls and mats have a separate Flooring return policy.Contact info@living.fit with your order number and the item you want to return before sending anything back. We will confirm the applicable terms and return instructions. If you already shared these details, we will use them. For damaged, defective or incorrect items, include photos of the issue and packaging if available.If the return form is unavailable or you cannot find it, email info@living.fit with your order number and item. Our team will review eligibility and provide approved instructions before you ship. A return label, carrier drop-off and warehouse receipt are separate stages; none alone confirms that a refund or replacement is complete.

Question 6

Can I exchange an item?

Accepted Answer

Please contact info@living.fit with your order number, the item received and the item or size you want. If those details are already in your conversation, we will use them. We will check eligibility, availability and any price or shipping difference before confirming the next step.Our Returns policy explains exchanges and store credit. Rubber tiles, rolls and mats follow the separate Flooring return policy. Do not send an item back until you receive the correct authorization and return instructions.

Question 7

Can I cancel or change my order?

Accepted Answer

If you need to cancel or modify an order, contact info@living.fit as soon as possible. Orders that have already been processed may not be eligible for changes. Canceling future subscription renewals and canceling an order already created are separate requests. For supplement Autoship, use https://www.living.fit/blogs/help/manage-or-cancel-autoship . If you have already asked to cancel, cannot find the controls, see an unexpected charge, or want a person to help, contact our team so we can check the subscription and any existing order separately. Share only details you have not already provided. A request or acknowledgment does not confirm cancellation or refund; our team must verify the result before confirming completion.

Question 8

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express) as well as Shop Pay, Apple Pay, Google Pay.

Question 9

Do you accept store credit?

Accepted Answer

We accept store credit as a payment method.

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